Privacy Policy

This Privacy Policy explains how Twin Engine Ventures LLC, a Wyoming limited liability company (“Twin Engine Ventures,” “we,” “us,” or “our”), collects, uses, and shares personal information. It applies to twinengineventures.com, to the online stores and websites of the e-commerce brands we operate that link to this policy (together, the “Sites”), to purchases made through those stores, and to our software development services (together with the Sites, the “Services”).

By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

1. Information we collect

Information you provide to us

• Contact information, such as your name, email address, and company name, when you email us or otherwise contact us.
• Order information, such as your name, email address, phone number, billing and shipping addresses, and the products you purchase, when you place an order with one of our brands.
• Account information, such as login credentials and preferences, if you create an account on one of our Sites.
• Project information, such as business requirements, documents, and data you share with us when you engage us for software development services.
• Communications, including the content of messages, reviews, survey responses, and customer support requests you send us.

Payment information

Payments are processed by third-party payment processors. We do not store full payment card numbers on our systems. The payment processor’s own privacy policy governs the information it collects.

Information collected automatically

When you visit the Sites, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring URL, pages viewed, links clicked, the date and time of your visit, and approximate location derived from your IP address. We collect this information using cookies, pixels, server logs, and similar technologies.

Information from other sources

We may receive information about you from e-commerce platforms, payment processors, shipping carriers, advertising and analytics partners, and publicly available sources.

2. How we use information

• To provide the Services, including processing and shipping orders, handling returns, and delivering software development work.
• To communicate with you, including answering inquiries, sending order and shipping updates, and providing customer support.
• To send marketing communications where permitted by law. You can unsubscribe at any time.
• To operate, maintain, secure, and improve the Services, and to understand how they are used.
• To show advertising for our brands, including on third-party websites and platforms.
• To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
• To comply with legal obligations and to establish, exercise, or defend legal claims.

3. How we share information

We share personal information only as described below:

• Service providers that perform services on our behalf, such as website hosting, e-commerce platforms, payment processing, order fulfillment and shipping, email delivery, customer support, analytics, and advertising. They may use personal information only as needed to provide services to us.
• Clients, when we process information on a client’s behalf as part of a software development engagement.
• Legal and safety: when we believe disclosure is required by law, subpoena, or other legal process, or is necessary to protect the rights, property, or safety of Twin Engine Ventures, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, sale of assets, or similar transaction, in which case personal information may be transferred to the acquiring party.
• With your consent or at your direction.

We do not sell personal information for money. However, our use of cookies and pixels for targeted advertising may be considered a “sale” or “sharing” of personal information under some US state privacy laws. See Section 6 to opt out.

4. Cookies and similar technologies

Cookies are small files stored on your device. We use them to keep the Sites working (for example, to remember items in your cart), to understand how the Sites are used, and to measure and personalize advertising. You can set your browser to refuse or delete cookies. Some features of the Sites may not work properly without them.

Some Sites may use advertising and analytics services provided by third parties, which may collect information about your activity across different websites over time. Where required by law, we will ask for your consent before using these technologies.

5. Data retention

We keep personal information for as long as needed for the purposes described in this policy, including to meet legal, tax, accounting, and reporting requirements. When we no longer need it, we delete or de-identify it.

6. Your rights and choices

Depending on where you live, you may have the right to:

• Know about and access the personal information we hold about you;
• Correct inaccurate personal information;
• Delete your personal information;
• Receive a copy of your personal information in a portable format;
• Opt out of the sale or sharing of your personal information, targeted advertising, and certain profiling; and
• Appeal our decision on a request you made.

To make a request, email hello@twinengineventures.com. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf, and we may ask for proof of the agent’s authority. We will honor opt-out preference signals such as Global Privacy Control where required by law. We will not discriminate against you for exercising any of these rights.

Marketing emails. You can opt out of marketing emails by using the unsubscribe link in any such email. We may still send you transactional messages, such as order confirmations.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee the security of your information.

8. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

9. International users

We are based in the United States, and the information we collect is processed and stored in the United States, where data protection laws may differ from those in your country. By using the Services, you understand that your information will be transferred to and processed in the United States.

10. Third-party websites and services

The Services may link to or integrate with websites and services operated by third parties. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are material, we will provide additional notice where required by law.

12. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Twin Engine Ventures LLC
30 N Gould St, Ste N
Sheridan, WY 82801
USA
hello@twinengineventures.com